Privacy Policy

Shoney's Pools

Effective Date: January 1, 2026

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, and physical address. Payment information when you make a purchase or request a quote. Opt-in records and timestamps for communication channels, including SMS and email.
• Non-Personal Information: IP address, browser type, device information, website usage patterns, analytics, cookies and similar technologies.
• Customer Communication: Records of inquiries and service requests, appointment details and preferences, service history and feedback.

2. How We Use Your Information

• Providing and improving our services.
• Processing transactions and payments.
• Communicating about inquiries, appointments, and promotions where permitted.
• Improving website functionality and user experience.
• Ensuring security and preventing fraud.
• Maintaining communication preferences and consent records.

3. SMS Messaging and Compliance

Text Message Program Terms and Conditions: By opting into our SMS messaging services, you agree to receive messages related to our services, including appointment reminders, customer support, and important updates, consistent with the consent you provide.

• Opt-In and Consent: Messages are sent only where the required consent has been obtained. We maintain records of opt-in actions and comply with applicable laws and regulations.
• Opt-Out Instructions: You can cancel SMS notifications at any time by replying STOP. You will receive a final confirmation message where applicable. No further messages will be sent unless you re-opt in, except as permitted by law. Opt-out requests will be processed promptly.
• Message Frequency and Content: Message frequency varies based on your interactions with our business. Messages relate to the services or communications you have requested and consented to receive. Marketing messages are sent only with the appropriate marketing consent.
• Help and Support: Reply HELP for assistance, or contact us at info@shoneyspools.com. Customer support is available during regular business hours.
• Carrier Information: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers may include AT&T, Verizon, T-Mobile, Sprint, and other participating carriers.

SMS Data Protection Statement: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors supporting services, such as customer service and message delivery, is permitted where necessary. Text messaging originator opt-in data and consent will not be shared with third parties for unrelated purposes. We implement reasonable data protection measures to safeguard SMS opt-in information and consent records.

4. Information Sharing and Disclosure

We do not sell, rent, or trade personal information. Information may be shared with service providers supporting our operations (subject to confidentiality obligations), for legal compliance, or in connection with business transfers. These categories exclude text messaging originator opt-in data and consent, which will not be shared with third parties for marketing or unrelated purposes.

5. Data Security

We maintain reasonable security measures including encryption of sensitive data in transit and at rest where appropriate, access controls, security assessments, employee training on data protection, breach notification procedures, and backup recovery procedures.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze website traffic, remember preferences, improve functionality, and measure service effectiveness. You may control cookies through your browser settings.

7. Your Rights and Choices

You may access, update, or request deletion of your personal information, opt out of marketing emails or SMS (reply STOP), and request information about how your data is processed.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Privacy Policy

We may periodically update this Privacy Policy. The latest version, including its effective date, will be available on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us: